After I did that, the headset did what support suggested it might do: cycled between 'Power On' and 'Power Off' voice prompts, and started charging.Īlternatively, I also found some suggestions here which may help if the instructions above don't work. I think making sure that the headset is turned on when plugging it in is the key, and plugging in the microusb with a firm push. We take great pride in our service and strive to make every shopping experience great. Your headset is now back to normal operation. Our small business sells new and used items. Turn off the headset and plug it back in to continue charging (usually another hour). The headset should say 'Power On' when powered on.

Let the headset charge for an hour and unplug it.Ĭheck the status of the headset by turning it off and turning it back on. The headset may cycle between 'Power On' and 'Power Off' voice prompts. Plug in the headset with the micro-USB cable. You can also use the USB port on your console or PC, but a power adapter will have better chances. Make sure the micro-USB cable is plugged into a power adapter. Push the power switch into the 'On' position. If you have a RIG 800 headset with a non-removable boom, please follow these additional steps to start charging your headset: Please check the microphone boom to determine which version of the RIG 800 headset. There are two hardware versions of the RIG 800 headset. You can damage your headset for supplying incorrect voltage.

NOTE: Make sure that the OUTPUT of the adapter is 5 Volts DC. Try plugging in the headset into a USB power adapter that uses power from the wall (AC power). If you are using a console, check that it is not going into a power-saving mode when shut down.įor PS4, use Rest Mode instead of turning off your console and check your settings to make sure that power is being provided to your USB ports while the console is in Rest Mode. Make sure that the device that you are plugging the micro-USB cable into is providing power. I was able to fix this issue with the instructions I received from Nacon support via email:

Rig headset problems